Hyderabad: 1000’s of candidates making an attempt to entry varied on-line companies — together with renewal of driving licence, learner’s licence and alter of tackle amongst others — are having a tricky time as a consequence of points with the system’s performance. Whereas the RTA made 56 varieties of companies on-line in 2016, it later made 17 important companies obtainable beneath the ‘T-Folio’ utility to cut back bodily visits to its workplaces and permit customers to avail themselves of those companies utilizing smartphones.
Nevertheless, customers are experiencing a number of technical points, equivalent to lacking OTP notifications for finishing transactions, payment-related points, regardless of profitable fund transfers, and errors in district recognition.
“I submitted my utility for licence renewal via T-Folio on the Uppal RTA workplace in November final. The division is but to responded to my utility. I’m at the moment within the US and planning to return to India inside the subsequent couple of months. As my licence is now expired, I’m involved about driving my automobile upon return as RTA is but to course of my renewal request,” stated R Madhavi, an applicant.
In the meantime, RTA officers stated that technical points inside MeeSeva centres are affecting the web service supply. “We’ve knowledgeable authorities in MeeSeva, which handles the T-Folio app, to cease sending any messages associated to RTA transactions. Nevertheless, we’ll attempt to restore the companies in per week. As a brief measure, we advise candidates to finish their kinds manually on the web site and go to RTA workplaces to finalise their transactions,” stated M Chandrasekhar Goud, Joint Transport Commissioner (IT & Vigilance).
Many candidates complain that they don’t seem to be capable of obtain OTPs and messages concerning the transactions, thereby making them wait on the workplaces for a very long time. When a consumer tries to e book a slot for varied transactions, an OTP is shipped to their registered cellular quantity to proceed with the service. Nevertheless, it’s taking loads of time, like an hour or two hours, to obtain OTPs, they stated. Furthermore, a few of them usually are not even receiving messages on the allotment of registration numbers for autos and driving licences.
“Andhra Pradesh has been profitable in rolling out on-line companies. Nevertheless, the ground-level implementation in our state stays ineffective. Technical points continuously disrupt varied transactions, together with driving licence renewal, learner’s allow processing, and NOC issuance. Regardless of these companies being obtainable on-line, candidates nonetheless want to go to RTA workplaces bodily. The scenario turns into notably irritating when people searching for interstate permits should look forward to months, solely to ultimately go to RTO workplaces to complete their transactions,” stated M Dayanand, basic secretary, Telangana Auto and Motor Welfare Union.
