Half of impartial insurance coverage company workers report feeling burned out, with 87% experiencing elevated workloads over the previous yr, in response to new analysis from Liberty Mutual and Safeco’s 2025 Unbiased Brokers at Work Examine.
Together with an elevated workload, greater than half (51%) of brokers report feeling overwhelmed by these calls for. Maybe extra alarming is that half of all company workers now report experiencing burnout, the survey discovered.
The frontline employees seems to be bearing the brunt of this strain. Almost two-thirds (65%) of customer-facing workers say they usually really feel careworn at work, whereas 57% report being each mentally and bodily exhausted.
“After years of uncertainty in work and life, many company workers are feeling careworn and burned out,” mentioned Crista Walker, vice chairman of Agent Engagement and Packages at Liberty Mutual. “Companies must discover new, inventive approaches to caring for workers and fostering well-being.”
When Worker Properly-Being Impacts the Backside Line
The enterprise implications of burnout are vital. The examine discovered burned-out workers are twice as prone to search new employment, with 39% of frontline employees having thought-about leaving their present place. Curiously, most job hunters (63%) plan to stay within the insurance coverage business, suggesting the problem lies with particular office environments relatively than the sector itself, in response to the report.
Job satisfaction has predictably declined amongst these experiencing burnout, with many respondents reporting much less satisfaction in comparison with a yr in the past. This presents a paradox for company leaders: regardless of implementing seemingly strong assist methods, burnout continues to rise.
The analysis reveals most companies imagine they’re doing the fitting issues – supporting worker psychological well being (76%), offering flexibility (87%) and selling work-life steadiness (85%). Moreover, 85% of workers report discovering goal of their work, and 73% say they expertise pleasure at work.
But burnout charges stay stubbornly excessive, indicating these conventional methods alone are inadequate in in the present day’s high-pressure surroundings.
Reimagining Worker Properly-Being Methods
The examine factors to know-how as one promising avenue for aid. Companies that invested in digital instruments reported notably decrease burnout charges amongst employees. Specifically, applied sciences that streamline buyer communication confirmed the strongest correlation with decreased burnout ranges.
In response to the report, the highest 5 digital instruments which might be correlated with decreased ranges of burnout in impartial companies had been: real-time chat, real-time binding, recorded video proposals, advertising and marketing automation and company self-services instruments.
Analysis persistently reveals that happier workers exhibit increased productiveness, elevated creativity, and higher collaboration – all essential components for companies trying to thrive in a aggressive market, in response to the report.
View the total survey report right here.
