In occasions of e-Banking, supply functions, on-line shops, e-Invoices and all different obtainable digital providers, it’s unlikely that even one sector sooner or later will stay solely on the basic providers of the shopper`s arrival on the department workplace, paying with money and signing a bunch of papers. Generations to return are rising up with cell platforms,
in order that non-digital providers don’t exist for them or are utterly unknown to them. One other, crucial attribute of their habits is the velocity of service provision. Every part has to occur instantly.
That`s why insurance coverage corporations are paying increasingly consideration to providers that can be fascinating to new generations so as to acquire them as purchasers, each at the moment and sooner or later. Growth of on-line claims reporting, on-line store for every type of insurance coverage, these are simply a number of the steps that insurance coverage corporations are taking to digitize their providers. Integration of all insurance coverage processes is a critical problem.
Have you ever ever had a automobile or property injury? Most insurance coverage corporations supply the chance to make a web based declare report, fill within the data, ship the report after which – wait. You’re ready for somebody from the insurance coverage firm to contact you to evaluate the injury or to ship you a hyperlink by which you’ll be able to ship pictures. It’s an ongoing course of. And for that there’s a resolution.
Through the COVID-19 pandemic, since motion was restricted, and thus the injury evaluation on the bottom, ICTS DOO Belgrade developed a platform for on-line injury pictures – eAssessor (eProcenitelj), which previously 4 years with its new variations and enhancements, has turn out to be some of the represented platforms for injury pictures and insurance coverage protection within the area. The aim was to permit the shopper to find out himself when he’ll do the injury pictures, with out visiting the insurance coverage firm.
eAssessor (eProcenitelj) is an app meant to be used in insurance coverage corporations, for the needs of injury evaluation and insurance coverage acceptance, with out the assessor going to the shopper`s location or the shopper visiting the insurance coverage workplace. The app is net based mostly, tailored to be used on cell and pill units, with out the necessity for the shopper to put in any further functions.
eAssessor (eProcenitelj) is used within the following insurance coverage areas:
– Automobile injury
– Property injury
– Transport insurance coverage
– Casco Insurance coverage
– and all different circumstances.
By integrating the applying utilizing a completely open API, it’s attainable to report injury or purchase insurance coverage on-line, the shopper chooses the choice to {photograph} the insurance coverage merchandise himself, and the applying will routinely ship the hyperlink to him through e mail, SMS or Viber, concurrently with the app submission, which considerably shortens the time of fixing the request.
Predominant options of the app are:
– Automated course of of injury photographing of the topic of insurance coverage and in acceptance into insurance coverage
– Assist for any kind of browser and cell gadget with out putting in the app on the gadget
– Offering the shopper with an analysis hyperlink, by e-mail, SMS or Viber message
– Predefined pictures procedures for the shopper. The required steps with graphic and textual description for the positions to be photographed are routinely opened to the shopper, which documentation to submit, and to reply predefined questions within the types.
– Computerized information submission to the assessor
– Show of shopper location
– OCR of non-public doc information
– Taking pictures with out the assessor being current
– Buyer satisfaction questionnaires
– Adaptive design based on company requirements
– Straightforward translation to any language
Observe exhibits that almost all of insurance coverage corporations that use the applying, managed in only one 12 months to redirect as much as 40% of basic assessments to on-line pictures, which resulted in critical financial savings of assets and cash, rushing up the cost course of and growing buyer satisfaction.
By continuously listening to the wants of insurance coverage corporations and their clients, eAssessor is consistently creating and gaining new capabilities, primarily within the a part of automation of request processing, in addition to consumer expertise with the app.
Presently, eAssessor (eProcenitelj) is represented in insurance coverage corporations in Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia and Slovenia, with plans to increase to the European market.
