Patrons who’ve ordered a Ford Mustang Mach-E are experiencing supply delays, because the automaker works to deal with high quality points. Now, in a goodwill gesture, Ford is providing some consumers of the Mustang Mach-E extra free charging and even $1,000 money to compensate for supply delays.
An e mail despatched out over the signature of Ford vice chairman of gross sales, Andrew Frick, went to some 4,500 Mach-E consumers. The e-mail says:
“Thanks for placing your belief in Ford Motor Firm and for taking step one towards an electrified future, with the order of your Mustang Mach-E. We’re all so excited to have you ever as a buyer and consider you deserve a wonderful purchasing and possession expertise.
This is the reason we wish to take a second to replace you on among the challenges we have confronted in assembly demand and supply timing for the Mustang Mach-E. We proceed to construct and ship autos day by day, however we’re doing so with a meticulous consideration to element and dedication to high quality. Your automobile timing was impacted by a couple of of those high quality checks.
We all know you’re anxious to get driving and expertise the 0-60 thrills, zero emissions and extra from the Mustang Mach-E. As a result of we consider that clients must be handled like household, we’re offering you a $1000 non-public supply in your Mustang Mach-E at time of supply at your Ford dealership. Your seller is conscious of this distinctive supply. When you have already taken supply, you possibly can contact Ford on the quantity listed under to assert this supply. We’re additionally offering you an extra 250 kWh of complementary DC quick charging on us.
Your Mustang Mach-E comes with 250 kWh and you’ve got an extra 250 kWh for a complete of 500 kWh of complimentary charging at Electrify America quick charging stations on the FordPass Charging Community.
Please obtain the FordPass app, activate your automobile’s modem and likewise log on to www.ford.com/connectedservices to activate your two years of complimentary entry to the FordPass Charging Community and 500 kWh of quick charging. As soon as enrolled, your complimentary charging will present up in your account.
Thanks for selecting the Mustang Mach-E. We all know you possibly can hardly wait to get on the street, and we’re excited to have you ever as a part of our Mustang household. When you have questions or need assistance, please name our devoted name heart staff at 1-833-385-0523 to study extra.
Andrew Frick
Vice President of Gross sales, US and Canada”
Some consumers, nonetheless, acquired an analogous e mail however with out point out of any $1,000 supply. They solely acquired the extra free charging.
Quoted in torquenews.com, Ford spokesperson Emma Bergg defined that the distinction within the presents is said to the size of the delay in supply. Ford has not revealed what the standard points are with the Mach-E, nonetheless.
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