Contact ‘n Go Group CEO Effendy Shahul Hamid, in an interview with The Star, has confirmed two huge adjustments which can be set to happen this yr, that are certain to please customers.
First up, the surcharge on high of the charge for the parking fee when utilizing Contact ‘n Go playing cards can be eliminated by the primary quarter of this yr. The corporate had beforehand stated it could finish the surcharge fee in phases, and it seems like it’s following by on this promise.
“I’m very blissful to say that by the top of the primary quarter, we’ll take away all parking surcharges. It requires innovation and a few sacrifice on our aspect, however I feel it’s the suitable factor to do. Mainly, we’ve been in a position to persuade our parking operator companions and make sure the surcharge is eliminated by the top of the primary quarter,” stated Effendy.
The opposite huge change coming our means by the top of 2021 is the flexibility to buy TnG playing cards that may be reloaded instantly from telephones utilizing the TnG eWallet app. This makes it much more handy for customers, as they not want to hunt out locations to high up their TnG playing cards.
At present, the one hyperlink between a bodily TnG card and the eWallet app is the PayDirect operate, the place the toll cost can be routinely deducted from the eWallet steadiness as an alternative of the steadiness on the linked card.
Nonetheless, ought to there be inadequate funds within the eWallet, solely then will the fare be deducted from the cardboard’s steadiness. This may be prevented by enabling the auto-reload characteristic within the eWallet, which is carried out by the telephone app through credit score or debit card, on-line banking or TNG Reload PINs with no extra charges.
Nonetheless on the subject of high ups, Effendy stated the corporate is repeatedly working with its brokers to take away the 50 sen charge required when topping up at sure areas. “The very first thing to grasp is Contact ‘n Go doesn’t obtain any of the reload surcharge when playing cards are reloaded,” he defined.
“The surcharge has traditionally been levied by our reload brokers to defray the particular price of offering the reload service. And whenever you reload your card, we truly pay the agent that reloads the cardboard for you,” he added.
