A decrease restore invoice in your automotive, with the identical high quality because the authorised workshop and in addition permitting you because the buyer to see the work being completed on the automobile from the consolation of your house is what Fixcraft guarantees.
In a giant metropolis, it’s nigh unimaginable to have a ding-free automotive or motorbike. Taking it to the authorised service centre to repair these points looks as if a believable resolution. Nevertheless, all of us are conscious that the prices at service centres to repair dings is greater than what a roadside storage would possibly take. The standard of the latter although could also be questionable as will the workmanship. However, what when you occur to get a decrease invoice for repairing your automotive and in addition the identical high quality because the authorised workshop. How about additionally attending to see the work being completed on the automobile from the consolation of your house? That’s a deal we are saying and so does Gurugram-based Fixcraft. Claiming to be the nation’s solely unique chain of auto collision restore outlets, Fixcraft is headed by Vivek Sharma whereas the angel traders embrace Rishab Malik. The final spherical of seed fund was raised on AngelList.
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Specific Drives just lately had an interplay to know what’s the enterprise mannequin of the corporate in addition to its USPs. Why precisely do you have to go to Fixcraft and is it dependable? Vivek Sharma helps us perceive these facets.
Vivek tells us that there’s actually no different organised firm in India that does the denting-painting in addition to beautification of a automobile, other than authorised workshops from producers like Honda, Hyundai, Maruti and so forth. Like few corporations within the US whereby clients have a option to both get right into a contract with a beautification store or strategy their authorised automobile workshop, India too ought to have such choices. That is the place Fixcraft comes into the image. The most effective half is when Fixcraft additionally takes care of the insurance coverage side of a automobile. Did somebody crash into your automotive from behind? No worries, name Fixcraft and they’re going to have a phrase along with your insurance coverage supplier and get the restore sorted. It’ll be largely cashless for you as a buyer because the insurance coverage firm will straight pay Fixcraft. The latter’s tie-up with a majority of the insurance coverage suppliers helps on this matter and requires a easy expertise.
All a buyer has to do is be certain that they drop an enquiry on the Fixcraft web site, add photographs of the broken automobile after which enable the corporate that will help you with a turnaround time in addition to the estimate. The web site clearly says that you simply don’t should pay a rupee over the estimate. If there’s a delay with respect to the time the automotive might be delivered to you, then Vivek says that his group will inform the client via electronic mail, name and even Whatsapp.
When Fixcraft says delivered, they actually choose and drop your automotive by way of their very own driver concierge. The drivers are extremely educated and the final 2-3 years that the corporate has been in existence, these workers have been with the organisation. These driving journeys are additionally insured and within the case of any untoward incident, whereas driving the automotive to and from the client’s place, Fixcraft will largely deal with it on their very own. Such is the transparency that Fixcraft even typically reimburses the gas price to the purchasers. Fixcraft additionally checks that the client has no less than third get together insurance coverage on his/her automobile earlier than taking it in for repairs.
The paint in addition to different elements used within the vehicles are 100 per cent real and stocked from the identical suppliers for the OEMs. “We work on pre-fixed charges with the insurance coverage corporations in order that there isn’t any approval backwards and forwards that I’m going to pay you this a lot or that a lot. There may be sometimes a sheet, so the issues are extra in that means.”, says Vivek. He additionally says that “There are very tight controls by way of what we now have been doing in workshops and the merchandise.” Via the Fixcraft app, clients can even e book an appointment and at each stage, they’ll see who the driving force is, when he’ll attain their place, the place is the automotive after he picked it up, has it reached the workshop and so forth. The service supervisor even sends periodic photographs of the automobile getting fastened. As soon as the client is glad with the work he has requested from Fixcraft, the automobile is delivered.
Fixcraft additionally offers in add-on providers like cleansing your automotive, sprucing the inside, fumigating and the work. The price of these is listed on the web site. On being requested if Fixcraft additionally works on upkeep of autos, Vivek says that they’ll undertake it at a later stage. Presently, they wish to give attention to getting the denting and portray job. The corporate will begin with common stuff like oil change, after which in a while transfer to electrical and engine repairs. In brief, a one-stop resolution for all of your automotive wants, identical to an authorised service centre.
At current, there are two service centres every in Noida and Gurugram. There are plans of including as much as 10 extra by the tip of this yr. Delhi-NCR might be lined first adopted by Bangalore, Hyderabad, Pune and Mumbai. A majority of the requests are taken on-line, nonetheless if a buyer have been to stroll in at the moment and ask for a restore, Fixcraft won’t refuse them. There although isn’t any correct buyer lounge. That is the place the corporate saves on overhead prices when in comparison with an authorised workshop.
Vivek says that throughout the pandemic, these cost-cutting measures that have been applied proper from the beginning have helped them in an enormous vogue. Vivek says that typically, he himself will wish to supervise a restore job. The query he asks his technicians is, “Are you glad with the work completed on the automobile and can you be able to take this automotive dwelling if it have been your individual?” Such form of assuring phrases do assist, particularly in case you are an fanatic and wish nothing however one of the best in your automotive.
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