MALDEN, MASS. (WHDH) – Karen Doyon was making a fast cease at her native liquor retailer when she acquired a scare.
“I bumped into the shop with my daughter after which we got here out and we’re like, ‘The place’s the automobile?,’” mentioned Doyon.
The shop’s surveillance video had the reply. The footage exhibits two folks strolling down the sidewalk and entering into Karen’s automobile.
Karen had the important thing so the thieves couldn’t drive away. The video exhibits them getting out of the automobile. However they left the automobile in gear and it rolled down the road.
“I felt violated at first, however then, I felt like once I seen them get out, I’m like, ‘What are they doing?’ — like they’d no clue,” mentioned Karen.
Karen’s automobile rolled down the hill however stopped when the anti-collision system kicked in.
“I used to be grateful as a result of like, it may have been quite a bit worse,” mentioned Karen.
However her automobile was scraped up and wanted to be fastened.
Karen submitted an insurance coverage declare saying her automobile was stolen, which might imply a decrease deductible. As a substitute, the insurance coverage firm processed her declare as a automobile crash at a a lot greater deductible — so excessive in truth that Karen couldn’t afford to select up her automobile when it was prepared.
“I used to be upset as a result of I pay each month for you realize, full protection,” mentioned Karen.
However as soon as Karen confirmed her insurance coverage firm the video they accepted her declare as a stolen automobile.
“The deductible went right down to $300. I used to be capable of go get it,” mentioned Karen.
Then she hit a brand new bump. The insurance coverage firm wouldn’t pay the $281 invoice for the rental automobile Karen drove after her automobile was repaired however nonetheless on the store.
So she referred to as Clear up It 7 for assist.
“I watch you guys on a regular basis,” mentioned Karen.
We emailed her insurance coverage firm on a Friday. The next Monday, an agent referred to as Karen to say the corporate would reimburse her — in full — for her rental automobile.
“I’m excited (to) get my a refund,” mentioned Karen. “I believe you guys are wonderful, you realize. You actually helped me out quite a bit and I respect it.”
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